FAQ
Here you will find a summary of the most frequently asked questions regarding the cooperation with HUBERLAB.
Please feel free to contact us for specific, further questions at info@huberlab.ch.
MyHuberlab Account (Login)
- What should I do if I can no longer login? ›››
- How can I change my data? ›››
- What happens to my personal data? ›››
- Where can I change my delivery address? ›››
- Where can I change my billing address? ›››
- How do I create an account? ›››
- How can I change my password? ›››
- I forgot my password? ›››
- Do I have to register to be able to order from HUBERLAB.? ›››
- Where can I find my customer number? ›››
Order
- What are the return options available? ›››
- Can I also order by eMail? ›››
- What are the advantages of an eshop order? ›››
- Are the offers of the online shop identical to those in the catalogue? ›››
- I don't want to register, can I order regardless? ›››
- How can I change an order? ›››
- How can I cancel my order? ›››
- Can I change or cancel my order? ›››
- How long does it take for my order to be shipped? ›››
- Can I select goods on site at HUBERLAB.? ›››
- How can I order? ›››
- Will my order be confirmed? ›››
- Is there a minimum quantity surcharge for small orders? ›››
- Is there a minimum order amount? ›››
- What is the minimum delivery value for a free delivery? ›››
- Can I buy chemicals as a private customer? ›››
- How can I find the product I'm looking for? ›››
- Can I save a shopping list? ›››
- Is it possible to create a watch list? ›››
Payement
- Where can I consult the general terms and conditions of sale? ›››
- What are the general terms and conditions of payment? ›››
- How can I receive my HUBERLAB. invoice? ›››
- Are my individual payment terms recorded? ›››
- What are the payment options? ›››
- Can I register different billing addresses? ›››
- How can I get a duplicate invoice? ›››
Prices,Quotes & Discounts
- What if the items are not or no longer found in the shop? ›››
- Where can I find discounted offers? ›››
- What are the volume discounts at HUBERLAB? ›››
- How can I order the catalogue? ›››
- What is the minimum delivery value for a free delivery? ›››
- Where can I find the HUBERLAB. Price? ›››
- How can I view my individual terms and conditions? ›››
- What is the currency of the HUBERLAB prices? ›››
- What is included in the price? ›››
- What is the price that counts? ›››
- How can I use the vouchers? ›››
- Are there any shipping costs for my delivery? ›››
Privacy & Compliance
Service offer
- How can I get professional, topic related information? ›››
- Can I order samples? ›››
- Can I do glass repairs by HUBERLAB.? ›››
- Can I get a rental or demonstration unit? ›››
- Are samples for free? ›››
- Can I have my laboratory equipment and instruments repaired by HUBERLAB.? ›››
- What classification systems are used? ›››
- Is HUBERLAB. certified? ›››
- Where can I send my specific requests or comments? ›››
- Who should I contact for technical questions about products or applications? ›››
- What are the opening hours? ›››
- I need an individual solution, can you help me? ›››
Shipping & Delivery
- Is there an express option for my order? ›››
- What are the shipping costs? ›››
- Are there any shipping charges for my delivery? ›››
- What types of delivery are available? ›››
- Are partial deliveries possible? ›››
- Who determines the type of delivery? ›››
- I only want total deliveries? ›››
- I need an express delivery. How can I transfer this need? ›››
- Where can I find the delivery time? ›››
- Can I register different delivery addresses? ›››
- Can I pick up my order directly from HUBERLAB? ›››